Client Success Center
Client success is our priority. Our team is focused on helping clients achieve their goals and transform their operations with cutting-edge software solutions.
From assisting with training to helping your team maximize the solutions we develop, Appalachia Group works hard to ensure that your team has the skills and support they need to get the most value from the solutions we develop. The Customer Success Center is staffed with experienced software engineers and relationship managers to help our clients get the most out of our solutions. Log in to the Customer Success Center to get started.
Our experts assist clients with support services that include:
- Online technical support
- Virtual assistance support
- Help desk support service
- Upgrades and new release support
Training and Education
Appalachia Group offers training programs for clients, partners, and businesses that help clients maximize the value of our IT Solutions. Our training and education programs help clients achieve more by optimizing business processes and increasing user engagement. From in-house training with expert consultants to web-based courses and virtual classrooms, we have a solution to achieve your goals and meet your budget.
Tailored Support Programs
The Appalachia support team offers a multi-tier support program that enables us to offer highly personalized support plans based on specific needs and budget. We also offer a free basic support program that includes a Resource Center, FAQs, Support Forums, and email access to support.
If you are going to make an investment in a new business solution, you must empower your team with the skills to maximize its value. We offer product training and best practices as well as focused training through our partner network.
We can host customized live training in an environment that’s right for you. Attend a live training class and learn how to apply best practices from our solutions experts. Live training courses can be conducted on-site or through our virtual classroom. The curriculum for each custom program is tailored to the specific needs and goals of your organization.Request more information
Our virtual classroom offers self-paced training courses. Learn how to navigate the Customer Success Center and access online training resources, training tutorials, and self-guided course plans. Explore the Customer Success Center.
Open Training Programs
The Open Training program is open to all enterprises in the industries we serve and anyone who might be interested in learning more. Our programs range from digital marketing to ERP implementation.Get registered today.
Customer Success Consultation
Customer Success Consultation helps you select the right solutions. We look at your current operating environment and find opportunities to improve performance, close security gaps, increase productivity, and save money. For more than a decade, we have guided our clients as they grow successful businesses. Schedule a Customer Success Consultation today.