Appalachia Group Financial Technology
Fintech solutions that guide origination and account servicing.
The financial experience is the sum of all the interactions a consumer has with your company and her subsequent perceptions about your brand. This includes marketing, sales, and account servicing interactions.
Deliver a Great Financial Experience
The Internet has empowered consumers with an unprecedented choice. "In order to succeed in today's market, finance companies must provide a compelling reason for in-market buyers to choose their offerings" says Jason Berger, Managing Director of Appalachia Group in Pittsburgh. Here are some of the ways our financial technology help finance companies do that:
Establish a Knowledge Base – Provide customers and front-line staff with a unified, searchable, information bank that is always accurate, current, and relevant to the users immediate needs.
Provide customers self-service – Empower customers with the ability to service their accounts on their own terms and the educational tools and resources to make more informed decisions.
Empower your front-line – With the right information at their fingertips, your front-line team can find the information they need promptly, clearly, and accurately.
Deliver multi-channel experiences – Customers expect you to offer multiple channel options and the ability to use them interchangeably.
Listen to audience – Implement real-time response and escalation mechanisms that enable you to act on that feedback quickly.
Deliver seamless experiences - Regardless of the particular function of department they’re dealing with at the moment, you as one company. Customers expect that your team is on the same page and knows who they are and what they need.
Connect with in-market shoppers – Build deeper relationships and expand your loyalty loop.
Measure & improve – Use customer experience data to drive continuous improvement.
Fintech Solutions from Appalachia Group
Transforming your financial experience doesn’t happen overnight. It requires the right strategy, technology, and people to make it a success. Regardless of what you decided to do to improve your customer experience efforts, they key is get started today. In today’s digital world the competition is just a click of the mouse away. The fintech solutions from Appalachia Group deliver a guided financial experience that is tailored to the individual consumer's preferences and helps you grow a smarter portfolio. Get it touch with Appalachia Group today, the future of your company depends on it.
About Appalachia Group Financial Technology
Appalachia Group is an enterprise software company that creates solutions that help small-to-medium sized businesses operate more efficiently. For over a decade, Appalachia Group has been providing automotive dealers and financial institutions with innovative solutions to engage, captivate, and convert digital traffic into high-quality leads.
Our financial technology solutions deliver innovative tools that help transform the landscape of the financial industry. Over 100 automotive and financial institutions have relied on Appalachia Group marketing solutions to drive in-market consumers to their products. The company is headquartered in Pittsburgh, Pennsylvania with offices in Tamil Nadu, India.